LIMITED LIFETIME WARRANTY
All of our permanent collection products are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.
Milo & Dexter stands behind the craftsmanship and quality of all our products. If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product.
To submit a Warranty claim, you must first email in to email@example.com providing a brief description of the manufacturing fault. We will then provide you with further instructions and a Return Authority number (RA#). No goods will be accepted without a valid RA#. Your product must be sent to:
433 RUE CHABANEL OUEST
MONTRÉAL, QC, H2N 2J9
All shipping to the Warranty Repair Department must be pre-paid and insured. Milo & Dexter will not be liable for in-bound packages that are lost.
Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.